Nairobi County unveils customer service centre in Ruai

The Nairobi County Government has opened the new Nairobi County Customer Service Centre in Ruai to serve residents along Kangundo Road and parts of Utawala.

The service centre located opposite the DO’s office is part of Nairobi Governor Johnson Sakaja’s wider push to decentralize county services and make them more accessible to residents across the city.

While visiting City Hall’s customer service centre, Governor Sakaja confirmed the operationalization of the centre as part of a broader effort to bring services closer to the people.

"When I took office, I noticed how many residents had to travel long distances and queue for services,” he said.

"We introduced the Unified Business Permit to streamline operations, and now we’re taking services to the grassroots. Ruai is already operational, and we’re rolling out more centres in Dandora, Makadara, and other areas."

According to the Governor, over 7,000 residents have already been served at the Ruai centre since its launch earlier this year.

“People want to comply with our regulations, but the problem has always been access. By bringing services closer, we’re easing that burden,” he added.

Governor Sakaja also announced that the deadline for land rate payments has been extended to April 15 without penalties.

“We understand the financial challenges our people are facing. That’s why we’ve extended the deadline. Take advantage of this window visit our website or any of our customer service centres for assistance,” he urged.

This financial year, the Governor aims to increase revenue after achieving a record-high collection of 12.8 billion shillings—the highest since devolution—in the financial year ending June 2024.