Bolt has introduced dashboard cameras in its ride-hailing vehicles to record both the inside and outside of cars during trips, a move the company says will help provide reliable evidence in resolving disputes between drivers and passengers.

The firm is partnering with Driver Technologies, which offers an app that allows smartphones to function as dash cams, recording video from both angles at the same time.

Under the partnership, Bolt drivers will be able to access the app free for one month and later at a 75 percent discount, with the footage available to Bolt’s customer service team for dispute resolution.

Bolt Rides General Manager Dimmy Kanyankole said many drivers had long pushed for a way to document trips but the cost of purchasing quality dash cams has been a challenge.

“Driver partners frequently share that dash cams provide not only enhanced security and peace of mind, but also greater accountability in their trips. Unfortunately, the cost of acquiring a reliable device has often been a barrier,” said Kanyankole.

He added: “We are addressing this challenge by offering discounted access to premium dash cam features. This empowers drivers with tools that improve safety, support accurate clarification of incidents, and foster greater trust between drivers and passengers, all at a reduced cost.”

Bolt said the introduction of dash cams is expected to improve safety by offering crucial evidence during investigations by customer support teams, the police, and insurance companies in case of accidents.

The company noted that while the feature will remain optional, it is in the best interests of drivers who often feel disadvantaged when complaints are reduced to word-against-word disputes.