The Kenya Revenue Authority (KRA) has announced that its Integrated Customs Management System (iCMS) will be temporarily unavailable on Sunday, October 12, 2025, due to scheduled maintenance.
In a public notice issued on Saturday, the authority said the system will be offline for eight hours to allow technical teams to carry out upgrades and system checks.
“Please be advised that there will be a scheduled maintenance of iCMS from Sunday, October 12, 2025, 6:00 am to Sunday, October 12, 2025, 2:00 p.m. We regret any inconvenience caused,” KRA stated.
The tax agency explained that the downtime will affect all users, both internal and external, who depend on the platform for customs operations. During the maintenance window, the system will be fully inaccessible, halting access to all customs services until the process is completed.
KRA urged businesses, importers, exporters, and clearing agents who rely on the iCMS for documentation and cargo processing to plan their activities in advance to avoid disruptions.
The iCMS is KRA’s digital platform that integrates all customs procedures into one central system, enabling efficient processing of import and export declarations, cargo management, and payments of duties.
It connects KRA with external stakeholders such as traders, shipping lines, and clearing agents, allowing real-time communication and faster service delivery.
According to KRA, the system has been instrumental in streamlining customs operations, reducing paperwork, and enhancing transparency in cross-border trade.
By digitizing the entire customs process, iCMS has made it easier to monitor goods entering and leaving the country, minimizing delays and improving compliance.
The authority has previously emphasized that iCMS remains a cornerstone of its modernization agenda, aimed at creating a seamless and transparent trade environment.
It brings together multiple government and private sector players, including the Kenya Ports Authority and shipping firms, to enhance efficiency, reduce clearance time, and curb fraud and tax evasion.
Since its rollout, iCMS has been credited with boosting revenue collection, improving cargo clearance, and aligning Kenya’s customs systems with global best practices under the World Customs Organization standards.