The Public Service Commission has embarked on a sweeping internal reform process, with the Ethics and Anti-Corruption Commission stepping in to review its systems, policies, and operations in a move aimed at restoring public confidence and enhancing service delivery in Kenya’s public sector.

Announced on Friday, August 1, 2025, through the PSC’s official X account, the initiative marks a significant shift in how public service institutions approach governance challenges, by voluntarily embracing scrutiny and focusing on long-term institutional improvement.

During the launch, PSC Chairperson Anthony Muchiri stressed the Commission’s resolve to improve service standards through transparency and accountability.

“This is about raising the standard of service delivery because we believe in excellence. We invited an independent review to help us refine our systems, enhance service delivery, and reinforce our internal governance structures,” he said.

Muchiri noted that the review is entirely voluntary, signalling a new culture of proactiveness in dealing with institutional weaknesses.
“Good governance begins with introspection. We are setting an example for public institutions to lead with integrity, transparency, and accountability,” read a statement from the Commission.

The review is part of a larger PSC agenda to build a citizen-centred public service grounded in integrity.

Other measures already underway include the installation of suggestion boxes, rollout of corruption reporting mechanisms, and implementation of recommendations from a corruption risk survey—all aimed at addressing malpractice that hinders service delivery.

Beyond its internal review, the PSC has also issued new governance directives to state corporations, encouraged stronger internal audit systems, and expanded training on ethics and constitutional values for public servants across different government entities.

The Commission has mobilised internal resources and teams to fully support the process, and the outcomes of the review will guide broader reforms across ministries and government departments.
“This process is not just about PSC. It’s about setting the tone for how public institutions should hold themselves accountable to the people they serve,” said Muchiri.

Kenya’s public service has long battled inefficiencies and widespread corruption, challenges that have consistently disrupted delivery of essential services and eroded public trust.

By taking the lead through internal reforms and external review, PSC hopes to create a model that could reshape the culture of governance and accountability across the entire public sector.