Kwale County unveils digital revenue system to enhance business efficiency

The Kwale County Government has rolled out a new digital Revenue Management System (RMS) aimed at transforming how county levies are collected and improving services for residents and businesses.

The platform will facilitate online payments for various charges, including business permits, land rates, parking fees, market stall rentals, and extraction licenses.

This initiative is part of the county’s broader plan to modernize revenue processes, boost efficiency, and move away from traditional manual methods prone to delays and errors.

Governor Fatuma Achani noted that the digital shift would ease the payment process for traders and enhance compliance, ultimately supporting economic growth and improving the delivery of public services.

"For years, business owners and landholders in Kwale were forced to journey all the way to the county offices in Kwale town just to settle fees and secure necessary permits," she explained.

"This not only consumed valuable business time but also involved enduring long queues and unnecessary hassle. With the introduction of the new system, these essential services are now more accessible at the local level."

Governor Achani further noted that more than 14,000 registered business operators can now conveniently make payments using the Pay bill number 338500.

"The Revenue Management System (RMS) facilitates payments for various services including business permits, parking, sand and mineral extraction licenses, market stall fees, and land rates," she pointed out.

Fauzia Mwaiwe, a revenue clerk in Kwale County, added that the platform also enables users to track outstanding payments and view their transaction history through the RMS portal.

"In the past, traders from places like Shimba Hills, Lukore, and Samburu had to travel all the way to Kwale town to make payments," Mwaiwe said.

"It was expensive, time-consuming, and inconvenient. Now, the entire process is easily accessible online with just a few clicks."

To enhance service accessibility, the Kwale County government has expanded the Revenue Management System to sub-counties such as Matuga, Kinango, Samburu, and Lungalunga, allowing residents to access essential services without traveling far.

Robert Nguma, the County ICT Officer, broke down how the system works: "Wherever you are in Kenya, simply search ‘Kwale Pay’ on Google, click on ‘Kwale E-pay,’ enter your details, and you’ll gain full access to the platform."

Local entrepreneurs have expressed confidence in the system.

Bakari Menza, a businessman from the area, shared his experience with the challenges they previously faced.

"I used to travel all the way to Kwale and spend hours in line alongside people from all corners of the county. Now, the process is quicker and more straightforward," Menza noted.

Zuhura Mohammed, a landowner, and Binti Rashid, a local trader, also commended the county administration for improving service delivery.

“We appreciate Governor Achani for simplifying our work,” said Binti. “Once you make a payment, the receipt is sent straight to your email—no need for office visits or waiting in line anymore.”