Renewed effort seeks to digitize Good Conduct Certificate process

The process of acquiring Police Clearance Certificates, also known as Certificates of Good Conduct, could soon be hassle-free for Kenyans following a renewed push in the senate to automate the process.

This initiative stems from a motion introduced by Murang’a Senator Joe Nyutu, who advocates for the development and rollout of an automated system for issuing these certificates.

"The National Police Service Commission, together with the Ministry of Interior, should create and implement a digital certification platform that simplifies the application, renewal, and verification of good conduct certificates," Nyutu stated.

He highlighted that many citizens currently face the burden of traveling extensive distances to designated application centers for fingerprinting, making the process cumbersome, costly, and time-consuming.

"A certificate of good conduct is essential for Kenyans pursuing jobs, business ventures, and sometimes accessing financial services. However, the current system is slow and often causes delays, preventing many from seizing important opportunities," said Nyutu.

Nyutu pointed out that the existing manual system is prone to inefficiencies and inconsistencies, which could compromise the certificates' authenticity and reliability.

The proposed digital platform is expected to integrate advanced technologies such as biometric fingerprint recognition to enhance accuracy, security, and speed during criminal record checks.

Additionally, the plan includes deploying mobile biometric kits, setting up decentralized service centers, and using mobile registration units to reach underserved and remote communities, addressing key access challenges.

He is also calling for increased public awareness campaigns, particularly targeting rural areas, to educate citizens on how to apply for and renew their certificates.

Nyutu has already tabled the motion, which, if passed, could bring significant changes to the process of obtaining this vital document.

This effort builds on reforms introduced in 2023 when the Directorate of Criminal Investigations (DCI) removed the need for applicants to book fingerprinting appointments in advance.

Under the updated system, applicants simply bring required documents—such as printed C24 forms, payment receipts, and original ID cards—to the nearest fingerprinting center, where their prints are taken immediately.

The DCI also extended this service beyond its headquarters to Huduma Centres across the country.

If implemented, the senators’ proposal would represent a major step toward improving access and efficiency in public service delivery for Kenyans.

Previously, many applicants complained of poor service, often waiting weeks or months before their fingerprints were taken.